Playgrounds & forts by Peppertown

Peppertown Playground warranty on playgrounds, cubby houses and play equipment

Peppertown products and equipment are warranteed against defects in material and workmanship under conditions of normal and proper usage for 12 months from date of purchase, vandalism excluded. Plastic and fibreglass components carry a warranty against cracking or breaking for up to 12 months from date of purchase with normal wear and tear. Our timber is guaranteed against insect and bacteria decay for a period of 12 months. Although timber used is of high grade we do not guarantee against inherent characteristics which include wane, checks, cracks, stains, bows or twists. Our Enviropanels are guaranteed against de-lamination for 12 months.

The Peppertown warranty becomes void if the following procedures are not implemented as instructed: Logs must be oiled every 3 months. Enviroply panels must be coated with Intergrain Stain at the time of installation and every twelve months. The Peppertown warranty also becomes void if any part of the play system has been subject to misuse, or if the instructions for its installation have been disregarded or altered. The Peppertown warranty becomes void if the play system has not been paid for at the contracted price as agreed at the time of purchase.

Peppertown liability is strictly limited to the cost of replacement or repair of the components warranteed. Notification of returns must be made within 7 days of receipt of goods. Terms are COD/7 days for accounts rated satisfactory. Past due accounts are subject to an interest charge of 1.5% per month until paid. This is an annual rate of 18%. Products must be returned to Peppertown at the customer’s expense to effect warranty replacement.

Prices quoted are FOB Brisbane, as nominated on the price list. We reserve the right to change prices without notice. Orders received but held at client’s request for more than 30 days will be subject to price increases and storage costs. Shipment will be made by collect freight unless instructed otherwise, in which case we prepay the freight and add the charges to our invoice. Peppertown is not responsible for any loss or damage to the product in transit, or for delays in shipment once it has left our warehouse.

Peppertown is released from all responsibility for loss or damage in transit by the bill of lading, which is our receipt from the carrier that the shipment was complete and in good condition. This bill of lading is forwarded to you at the time of shipment and should be checked carefully when the shipment is received. Be certain to have the agent of the delivering carrier make a notation on your freight bill of any shortages or damage.

Freight insurance is available on request.

Approval for returned items must be made in advance. The purchaser must within 7 days of the discovery of defective equipment give written advice to Peppertown describing accurately the nature of the problem. Any items returned for the customers convenience must be sent freight pre-paid, be received in respectable condition, and are subject to a 10% restocking charge.

Installation directions on all our units will be sent to the customer on request. We reserve the right to change specifications, installation directions and designs when appropriate.

This warranty supersedes any other warranty so given by any persons stated or implied. Peppertown does not authorise any person or company to make, change or imply to conditions of warranty herein described, nor does it accept any liability for such statements made or implied.

For all terms of trade, safety information, installation instructions and other important information visit our website at