Delivery and Pick Up Information

Delivery Costs

Delivery costs and postage can be calculated at the checkout or in your cart. This cost is based on the weight/volume of the items you’ve purchased and your location.

Australia Wide Shipping available

All prices quoted on our website are in Australian dollars and are GST inclusive. Delivery charges are included in the checkout stage of the shopping cart once you enter your postcode and full address.

We want to provide you with a wide section of delivery options. We use following carriers to deliver orders within Australia: Australia Post, Hunter Express, Mainfreight, Northline and Big Post. If your order is over sized and not accepted by any of the mentioned carriers, we will find for you the most efficient delivery method available depending on your instructions and requirements.

Once you pay and place your order you will receive an email confirmation that the order placement was successful. We will verify your payment and within three to five working days we will post your order. If you still have not received your order, please contact us on telephone (07) 3865 5511 or email sales@peppertown.com.au.

We endeavour to have your accessory orders processed and packed ready for dispatch within three working days of receiving your payment. If you require your goods urgently, please choose Express Post when checking out.

If postage and freight is unable to be calculated online, please contact us to request a quote. We will notify you of all costs involved in processing, packaging and handling before the order is processed to ensure there are no hidden expenses you are not aware of.

Occasionally we find a discrepancy between the automatic calculation of postage which is based on a direct lookup into carriers’ online database and what the correct postage should be. Should this happen for your order, we will notify you by email and we will not process your order unless you approve the difference in charges.

At all times we endeavour to dispatch your order as quickly as possible. If you have a deadline, please let us know and we will do our very best to get your order to you on time.

Please note that All delivery services offered are independent of Peppertown, therefore we do not offer compensation on late, damaged or lost items.

Playsets and other large items are shipped via Curbside Shipping. The driver is only responsible for delivering the order to your curb This service does not include set up or assembly of items or removal of packaging materials. The customer will be responsible for the contents after the delivery. Additional shipping charges may apply for remote areas or extraordinary delivery requirements including, but not limited to, low power lines, narrow lanes, truck restrictions, etc. Please provide a working phone number when ordering so both Peppertown and the freight company can make direct contact to discuss delivery dates. No delivery will be made unless a delivery window is set. The delivery person requires your assistance in unloading the order.

Where are orders dispatched from?

Orders are dispatched from our Brisbane and Sydney warehouses. Depending on stock availability, you may receive split deliveries from multiple locations to ensure faster delivery.

It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. Any damages that are discovered must be notated on the bill of lading/delivery receipt that you sign. Have the driver initial any damage report and be sure to obtain a copy of this delivery document. Failure to document any transportation related damage may result in delays or even the inability for us to send you replacement parts.

Other things to know

• You’ll receive a confirmation email once your order is placed, followed by a second email confirming order fulfilment once your order has been processed with our warehouse.
• In the unlikely event that you don’t receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware.

Click & Collect

We’re excited to offer a Click & Collect service in Brisbane. This option allows you to pick up your order directly from our warehouse, potentially saving on shipping costs and enjoying faster access to your Peppertown play equipment. When your order has been fully paid you will receive an email from our shipping department with further details. You can respond to this e-mail to confirm the date and time you would like to collect. Standard available days and times are Tuesday to Friday 8am to 2pm. Please note that our playground sets are made to order, so they won’t be available next day! Make sure you bring tie downs/rachet straps, blankets, and a red flag (if your load will extend more than 1.2 meters beyond the rear of your vehicle or trailer). Most Peppertown playgrounds will comfortably fit in a full-sized ute or trailer. Saturday pick-ups can be arranged, but you will need to bring at least 2 additional helpers to self load.

International Shipping

Peppertown ships worldwide with the help of our international freight partners. Contact us for a customised shipping quote and provide details on the product you are interested in and a full delivery address. Please note that most of our playgrounds contain Australian timber and are oversize, so freight may not be possible to all overseas locations. As a side note, we often work with freighters who consolidate to the Port of Brisbane with LCL freight.

Can I organise my own freighter?

Peppertown is happy to accommodate customers who wish to arrange collection via their own preferred courier service.

This will be treated as a Free Pick-Up unless palletisation and/or wrapping is required. A $50 fee applies to any orders that need to be palletised for third-party courier collection. Wrapping fees are calculated on a model-by-model basis.

Details regarding the number of boxes, crates, skids or pallets can be found by contacting us by phone/email or by visiting us in-store.

Installation Disclaimer

Peppertown is not responsible for any costs or issues that arise from scheduling installation before your order has been delivered. Please wait until your order has arrived before booking any installation or handyman services. While we aim to deliver within the estimated timeframe, unforeseen courier delays may occur.